Inbound/Outbound Contact Centre

With over 20 years of experience in the direct marketing industry, KeyContact offers state-of-the-art technology complemented by expert database management. Your most complex contact centre campaigns will be managed by fully integrated and efficient communication systems. This will allow maximum control over operations and ensure quality of operator activity.

All of your diverse Contact Centre needs will be coordinated by our multi-skilled agents. Continuing professional, technological and client services training is provided for all operators. And, your national campaigns are easily handled with our flexibility and extended hours of operation.

Contact Centre services include:

  • Personalized program development
  • Script development
  • Web based solutions
  • E-commerce support
  • Subscription and membership renewals
  • Conference registration
  • Fundraising campaigns
  • Client and prospect database updates
  • Quantitative / qualitative client response
  • Market surveys
  • Prospect list screening
  • Appointment booking
  • Capacity / overflow
  • Client follow-up activities
  • Call Management
  • Results reporting and analysis
  • Direct Sales
  • Lead Generation

Your inbound or outbound campaigns are both readily managed by our Contact Centre. Because we speak on your behalf, our paramount concern is the Quality of Client Contact . At KeyContact, we are able to develop and support the most intricate direct marketing package while providing unified and continuing backup to your business needs.

To view KeyContact’s full list of services Click Here